Xmas Delivery

Christmas Periodโ€ข 24 December โ€“ Limited deliveries and collectionsโ€ข

25 December โ€“ No deliveries or collectionsโ€ข

26 December โ€“ No deliveries or collectionsโ€ข

27 to 30 December โ€“ Normal service resumesNew Year Periodโ€ข

31 December โ€“ Limited deliveries and collectionsโ€ข

1 January โ€“ No deliveries or collectionsโ€ข

2 January โ€“ Normal service resumes in most areasโ€ข Some areas in Scotland may resume fully on 3 January.

Raw Deliverys & Cut Off

16th Of Decembre will be the last day we will ship raw with curiers. this will return to normal delivery again on the 3rd jan

Can I return my order?
We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to address 15/6 South Gyle Crescent Edinburgh EH12 9EB , in their original condition, with labels intact, within 7 days of receipt.

Raw Food Orders  Orders of raw food exceeding ยฃ65.00 will be eligible for free delivery. It is important to note that the total sum of raw food must meet or exceed ยฃ65.00, regardless of any other items in the purchase. Any orders below this amount will have a ยฃ9.99 fee for delivery.

When will I get my order? Next Working Day Delivery On Orders Placed Before 14:00pm

Shipping
All Orders (especcialy Raw/Frozen Goods) Will Be Left At Your Own Risk

Cancellation

As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances weโ€™ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. Weโ€™ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.

Zone Cost Postcode
Edinburgh & Central Scotland Next Day Working Delivery
On Orders Placed Before 14:00pm
Orders over ยฃ49.00 (FREE DELIVERY)
Orders under ยฃ49.00 (ยฃ5.99 Delivery)
Orders under 3kg ยฃ2.99 delivery (not including raw products)
DD, DG, G, EH, KA, KY, ML, TD, AB, PA
UK Mainland Next Working Day Delivery
On Orders Placed Before 14:00pm
Orders over ยฃ49.00 (FREE DELIVERY)
Orders under ยฃ49.00 (ยฃ5.99 Delivery)
Orders under 3kg ยฃ2.99 delivery (not including raw products)
All postcode areas in England & Wales
UK Highlands Next Working Day Delivery
On Orders Placed Before 14:00pm
Orders over ยฃ49.00 (ยฃ5.99)
Orders under ยฃ49.00 (ยฃ9.99 Delivery)
AB31โ€“AB56, IV1โ€“IV32, IV36โ€“IV40, IV52โ€“IV54, IV63, KW1โ€“KW14,
PA21โ€“PA38, PH20โ€“PH50, BT*, HS*, IV41โ€“IV49, IV51, IV55, IV56,
KA27, KA28, KW15โ€“KW17, PA20, PA41โ€“PA49, PA60โ€“PA78,
PH42โ€“PH44, ZE*, IM*
Zone D Delivery in 48 Hours
Next Day Delivery: ยฃ17.99
HS, IV41โ€“IV49, IV51, IV55 & IV56, KA27 & KA28,
KW15โ€“KW17, PA20, PA41โ€“PA49, PA60โ€“PA78, PH42โ€“PH44,
ZE, IM (Isle of Man), Channel Islands
Cat Litter Delivery
Heavy Goods Surcharge
ยฃ6 Per Item (added to some products) All Zones
Raw Foods Charges Orders over ยฃ65.00 = FREE Delivery
Orders under ยฃ65.00 = ยฃ9.99 Delivery
All Zones

TESTIMONIAL

70+

Business Years

100+

Specialists Brands

4

Natural Dog Grooming Salons

4

Natural Pet Stores

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