Can I return my order?
We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to address (337 Leith Walk Edinburgh Eh6-8SD), in their original condition, with labels intact, within 7 days of receipt.

Cancellation

As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances we’ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We’ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.

When will I get my order? Next Working Day Delivery On Orders Placed Before 14:00pm

Courier Shipping
All items requested to be left in a safe place are done so at the customers own risk.

ZoneCostPostcode
Edinburgh Local Delivery
Next Day Delivery On Orders
 Placed Before 14:00pm
Orders over £20.00 (FREE DELIVERY)
Orders Under £20.00(£3.99 Delivery)
EH1 - EH17 
Edinburgh Postage
Next Day Delivery On Orders
Placed Before 14:00pm
Orders over £39.00 (FREE DELIVERY)
Orders Under £39.00(£3.99 Delivery)
 EH18 - EH55
Edinburgh EH14 & EH21Orders over £39.00 (FREE DELIVERY)
Orders Under £39.00(£3.99 Delivery)
EH14 + EH21
Zone A 
Postage 
Next Day Delivery
On Orders Placed Before 14:00pm
Orders over £39.00 (FREE DELIVERY)
 Orders Under £39.00(£3.99 Delivery)
All postcode areas in England & Wales
Zone B
Postage
Next Day Delivery
On Orders Placed Before 14:00pm
Orders over £39.00 (FREE DELIVERY)
 Orders Under £39.00(£3.99 Delivery
DD, DG, EH, FK, G. KA (except KA27 & KA28)
, KY, ML, TD, AB 1 to AB 16.
AB 21 to AB 25, AB 30,
AB39,PA 1 to PA 19, PH 1 to PH 3
Zone C
Postage Next Day Delivery
Orders Placed Before 14:00pm
Orders over £39.00 (£3.99 DELIVERY)
Orders Under £39.00(£9.99 Delivery)
AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28 ,
 IV 30 to 32, IV 36 & 40, IV 52 to 54,
 IV63,  KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50
Zone D
Deliver 48 Hours 
Zone D Deliver 48 Hours  Orders over £50.00 (£9.99 DELIVERY)
Orders Under £39.00(£19.99 Delivery)
HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to 17. PA 20, PA 41 to 49, PA 60 to 78,PH
42 to 44. ZE. Isle of Man (IM). Channel Islands
Northern Ireland (BT)Flat Rate £10All BT postcodes

TESTIMONIAL

69

Business Years

100+

Specialists Brands

3

Natural Dog Grooming Salons

3

Natural Pet Stores

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