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Delivery

 

Can I return my order?

We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to address (337 Leith Walk Edinburgh Eh6-8SD), in their original condition, with labels intact, within 7 days of receipt.

Cancellation

As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances we’ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We’ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.

International Orders

We do not accept online orders outside the UK. For international orders please contact us to discuss your delivery.

When will I get my order?

 

Next Working Day Delivery On Orders Placed Before 14:00pm

 

 

Courier Shipping

All items requested to be left in a safe place are done so at the customers own risk.

 

Zone 

Cost

Postcodes 

Edinburgh Local Delivery

Next Day Delivery On Orders Placed Before 16:00pm

 

Orders over £20.00 (FREE DELIVERY)

Orders Under £20.00

(£3.99 Delivery)

EH1 - EH17 

 

 

Edinburgh Postage Next Day Delivery

Next Day Delivery On Orders Placed Before 16:00pm

 

Orders over £39.00 (FREE DELIVERY)

Orders Under £39.00

(£3.99 Delivery)

 EH18 - EH55

Edinburgh 

EH14 & EH21

Orders over £39.00 (FREE DELIVERY)

Orders Under £39.00

(£3.99 Delivery)

EH14 + EH21

Zone A 

Postage Next Day Delivery

Next Day Delivery On Orders Placed Before 16:00pm

 

 

Orders over £39.00 (FREE DELIVERY)

Orders Under £39.00

 

(£3.99 Delivery)

All postcode areas in England & Wales

Zone B

Postage Next Day Delivery

Next Day Delivery On Orders Placed Before 16:00pm

 

 

Orders over £39.00 (FREE DELIVERY)

Orders Under £39.00

(£3.99 Delivery)

DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD

, AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39,

PA 1 to PA 19, PH 1 to PH 3

Zone C

Postage Next Day Delivery

Next Day Delivery On Orders Placed Before 16:00pm

 

 

Orders over £39.00 (£3.99 DELIVERY)

Orders Under £39.00

(£9.99 Delivery)

AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28

, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63,

 KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50

.

Zone D Deliver 48 Hours 

 

Orders over £50.00 (£9.99 DELIVERY)

Orders Under £39.00

(£19.99 Delivery)

HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28,

 KW 15 to 17. PA 20, PA 41 to 49, PA 60 to 78,

PH 42 to 44. ZE. Isle of Man (IM). Channel Islands

Northern Ireland (BT) Flat Rate £10 All BT postcodes

 

Can I return my order?
We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to address 15/6 South Gyle Crescent Edinburgh EH12 9EB , in their original condition, with labels intact, within 7 days of receipt.

Raw Food Orders  Orders of raw food exceeding £65.00 will be eligible for free delivery. It is important to note that the total sum of raw food must meet or exceed £65.00, regardless of any other items in the purchase. Any orders below this amount will have a £9.99 fee for delivery.

When will I get my order? Next Working Day Delivery On Orders Placed Before 14:00pm

Shipping
All Orders (especcialy Raw/Frozen Goods) Will Be Left At Your Own Risk

Cancellation

As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances we’ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We’ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.

ZoneCostPostcode
Edinburgh & Central Scotland
Next Day Working Delivery
On Orders Placed Before 14:00pm
Orders over £49.00 (FREE DELIVERY)
Orders Under £49.00(£5.99 Delivery)
Orders under 3kg £2.99 delivery (not including raw products)
DD,DG,G,EH,KA,KY,ML,TD,AB,PA,
Zone Uk Mainland
Postage
Next Working Day Delivery
On Orders Placed Before 14:00pm
Orders over £49.00 (FREE DELIVERY) Orders Under £49.00(£5.99 Delivery)
Orders under 3kg £2.99 delivery (not including raw products)
All postcode areas in England & Wales 
Zone Uk Highlands 
Postage
Next Working Day Delivery
On Orders Placed Before 14:00pm
Orders over £49.00 (FREE DELIVERY)
Orders Under £49.00(£5.99 Delivery
AB31-AB56, IV1-IV32, IV36-IV40  IV52 IV53 
IV54 IV63 KW1 KW2 KW3 KW4 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 PA21-PA37 PA38 PH4-PH50  BT*
Zone D
Deliver 48 Hours 
Zone D 
Next Day Delivery £17.99
HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to 17.
 PA 20, PA 41 to 49, PA 60 to 78,PH 42 to 44. ZE.
Isle of Man (IM). Channel Islands
Cat Litter Delivery Heavy Goods Surcharge£6 Per Item added to some products All Zones 
Raw Foods Charges Orders of raw food exceeding £65.00 will be eligible for free delivery.

Any orders below this amount will have a £9.99 fee for delivery.

TESTIMONIAL

70

Business Years

100+

Specialists Brands

4

Natural Dog Grooming Salons

4

Natural Pet Stores

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