Natural Instinct Working Dog Chicken Raw Dog Food

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Can I return my order?

We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to address (337 Leith Walk Edinburgh Eh6-8SD), in their original condition, with labels intact, within 7 days of receipt.

Cancellation

As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances we’ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We’ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.

International Orders

We do not accept online orders outside the UK. For international orders please contact us to discuss your delivery.

When will I get my order?

 

Next Working Day Delivery On Orders Placed Before 14:00pm

 

 

Courier Shipping

All items requested to be left in a safe place are done so at the customers own risk.

 

Zone	Cost	Postcodes
Edinburgh Local Delivery Next Day Delivery On Orders Placed Before 16:00pm	Orders over £20.00 (FREE DELIVERY) Orders Under £20.00 (£3.99 Delivery)	EH1 - EH17
Edinburgh Postage Next Day Delivery Next Day Delivery On Orders Placed Before 16:00pm	Orders over £39.00 (FREE DELIVERY) Orders Under £39.00 (£3.99 Delivery)	EH18 - EH55
Edinburgh  EH14 & EH21	Orders over £39.00 (FREE DELIVERY) Orders Under £39.00 (£3.99 Delivery)	EH14 + EH21
Zone A  Postage Next Day Delivery Next Day Delivery On Orders Placed Before 16:00pm	Orders over £39.00 (FREE DELIVERY) Orders Under £39.00   (£3.99 Delivery)	All postcode areas in England & Wales
Zone B Postage Next Day Delivery Next Day Delivery On Orders Placed Before 16:00pm	Orders over £39.00 (FREE DELIVERY) Orders Under £39.00 (£3.99 Delivery)	DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD , AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39, PA 1 to PA 19, PH 1 to PH 3
Zone C Postage Next Day Delivery Next Day Delivery On Orders Placed Before 16:00pm	Orders over £39.00 (£3.99 DELIVERY) Orders Under £39.00 (£9.99 Delivery)	AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28 , IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63,  KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50 .
Zone D Deliver 48 Hours	Orders over £50.00 (£9.99 DELIVERY) Orders Under £39.00 (£19.99 Delivery)	HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28,  KW 15 to 17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands
Northern Ireland (BT)	Flat Rate £10	All BT postcodes